How to Read Your Bill
Your Utility’s Contact Information
Need to report a leak? Have an emergency situation? Do you have a question about your bill? Call us directly at 907-452-7111.
Customer & Location Information
Statement Date: The end date of the billing cycle.
Due Date: The date your payment is due.
Customer Number: This is your account number, use this number when making a payment over the phone or to log into your online portal. This will also assist our customer service staff in finding your account.
Location Number: This identifier is specific to the service address on this bill. If you have multiple gas services, each location will have its own location number.
Service Address: The address in which this service is located.
Type of Service: Your service class will be noted here: Residential, Small Commercial, Large Commercial, or Interruptible.
Amount Due: This is the amount due on your account.
Factors
Gas volumes can vary depending on elevation, local atmospheric pressure, or the need for increased delivery pressure. The Pressure Factor converts the metered gas volume to the actual gas volume delivered.
Your Natural Gas Usage
Natural gas is measured in CCF (100 Cubic Feet) The gas meter measures the volume of gas used in hundreds of cubic feet. One CCF of gas equals approximately 100,000 BTU. On or around the last day of the month, an IGU operator reads your gas meter. The current month’s read is subtracted from the prior month’s read. From this calculation, IGU determines how many CCF have been used between the two reads or billing cycle.
An example of how to calculate the cost to heat the home using the current Residential Rate of $2.49 per CCF would be: 100 CCF x $2.49 = $249*
Service Charge
An additional monthly service charge is added to you bill. This charge covers the cost of maintaining your meter, reading your meter, and is inclusive of other administrative costs. As a customer of IGU you will see this charge on your bill even if you are not consuming gas for that month.
- Residential =$15
- Small Commercial =$28
12 Month Usage History
This chart shows your current gas usage, historical gas usage and your average gas usage.
Account Summary
This summary shows your previous payment amount, the amount due and any balance on the account. It also shows the penalty charge that will be applied to your account if you pay later than the due date. You can set up automated monthly payments with a credit card or a bank account. They will be drafted on the 25th of each month. If you are an AutoPay customer, you will see “BANKDRAFT-DO NOT PAY” under Amount Due.
Billing Notes
These notes are listed to help you understand your charges.
Remit Coupon
Detach and return this coupon when paying by mail. If you are an AutoPay customer, you will see “DRAFTED” to the right next to Amount Enclosed, in which case no action is required.