Interested in getting natural gas to your home or business? You are in the right place! Just follow the process below.
1. Fill Out The Gas Service Request
If we have a natural gas distribution line by your location, one of our customer service representatives will contact you with a confirmation. If natural gas is not immediately available to you, we will retain your application and contact you when we can extend our distribution lines to your location.
When availability is confirmed, fill out the New Service Agreement and pay the $350 residential or $500 commercial instillation fee. The fee includes up to 100 feet of service line beginning at your property line, meter installation, and an excess flow valve.
Once we receive your New Service Agreement and fees, IGU will schedule a site survey. Our representative will come to your property and discuss meter placement and servlice line route with you. These items will be consistent with our current standards of construction.
4. Service Line Installation
You can expect two communications: an email when you are assigned to a construction crew and a call 48 hours before they arrive on your property to install. This installation includes your pipe, riser, and meter bar. You are not required to be present during your installation. IGU construction season typically runs between June 15 and September 30.
5. Turn On Your Service
Have your contractor complete your indoor piping, connect to the meter bar, and perform a pressure test. When these steps are completed, submit the Gas Turn On Request. IGU will then come out to hang your meter and turn on your gas service.
If you did not have the pressure test results when you submitted your Gas Turn On Request, please send them here. IGU requires receipt of certification of pressure testing prior to turning on natural gas service.