IGU maintains a list of contractors for the convenience of our customers. The Utility does not supervise or in any way control the work that is performed by the independent contractor on the list and IGU is not liable for any acts, errors or omissions of the independent contractors. To be added to the list, the contractors have to fill out the participation form, attend an IGU training session, and certify that they:

• Have a licensed business for a minimum of three years with a proven track record. IGU may consider past experience.
• Submit business license, insurance, bonding, & mechanical administrators license reflecting a RPHH and/or UCIP designation to IGU.
• Service and install natural gas appliances.
• Pull permits in all appropriate jurisdictions.
• Offer free in-home or in-business consultations.
• Offer written proposals/contracts to customers that state all fees.
• Make every effort to resolve any customer complaints promptly.
• Offer warranties on parts and labor.
• Participated in an IGU training session.
• Comply with all laws and maintain all appropriate licenses, insurance, permits, registrations and certifications for the work performed. Updates to licenses and insurance coverage should be provided to the program as needed before expiration.
• Any sub-contractor complies with program requirements and standards.
• Maintain a professional demeanor in interactions and communications with IGU staff and our customers.